EPIC Access Analysts I, Ambulatory Scheduling, Fulltime, First Shift

Creates, analyzes, and supports provider and ancillary templates and scheduling configuration in order to maximize patient access for assigned operational units. Provides consultative support to operations on template implementation and configuration. Assures that provider and ancillary schedules are generated/modified efficiently and in a timely manner. In partnership with Operations and IT, provides analysis, testing, documentation, problem resolution and implementation of solutions as they apply to scheduling within UC Health.

About University of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries.

Responsibilities

Job Function: Operations

• Reviews, prioritizes, and processes Cadence template support requests
• Evaluates each request for conformity with Access Standards, follows up with clinical department personnel (Administrator, provider, staff) for resolution
• Responsible to contact clinical department leadership to obtain missing information needed to process the request within an appropriate time frame
• Uses system knowledge and critical thinking skills in building new templates /modifying existing templates
• Understands implications of changes (visit types, durations, session limits, session time changes, etc.) and discusses any concerns with Manager, as appropriate
• Documents template hold/unavailable reasons, notifies Access Center Leadership of bumped patients and reasons for cancels as well as makeup session time.
• Reports any patterns or trends of suspected abuse of the Epic templates, Access Standards and/or change processes to Management, providing details.
• Responsible for communicating new templates changes to all responsible parties’ (i.e. requester, Decision Tree and Access Center) to ensure awareness and cohesion
• Revises template release dates, as requested

Job Function: Interdisciplinary Collaboration

• Collaborates with access center leadership, department leadership and decision tree teams to resolve issues, improve workflows and patient access.
• Proactively meets with and creates partnership with department leadership to coordinate optimal template designs, ensure appropriate maintenance and answer questions and solutions including