Business Operations Manager - Military Veterans

Position Overview

NTT DATA is seeking a Service Strategy Manager to lead and oversee core business operations—including billing, ordering, and procedural workflows—for a large-scale networking and fiber infrastructure program in Baltimore, Maryland. This role is essential for ensuring operational efficiency, compliance with government standards, and alignment with strategic goals. It bridges technology and operations so that services effectively support business objectives and customer needs.

Key Responsibilities

• Oversee and manage daily operations related to billing, procurement, and order processing.
• Develop and enforce standard operating procedures to ensure consistency and compliance with government and internal policies.
• Ensure all billing and ordering activities meet contractual obligations and regulatory requirements.
• Collaborate with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting.
• Monitor operational KPIs and generate performance reports for senior leadership.
• Identify process inefficiencies and lead initiatives to improve turnaround times, accuracy, and client satisfaction.
• Serve as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues.
• Support financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization.
• Lead cross-functional coordination for operational readiness in support of new contracts, renewals, and expansions.
• Maintain up-to-date knowledge of government business practices and integrate them into operational workflows.

Required Qualifications

• At least eight (8) years of experience in supervision or oversight of IT-related infrastructure and program management.
• Minimum five years of experience working with government clients.
• Minimum of two (2) years of experience with government business practices, procedures, and contracts.
• Bachelor’s Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or a related field.

Preferred Qualifications

• Demonstrated experience in financial management and budgeting.
• Familiarity with State of Maryland business practices and procurement protocols.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Master’s degree and/or project management certification is an advantage.

Benefits & Perks

• Compensation: The starting pay range for this role is [$85,000 - $145,000]. Actual compensation will depend on experience, technical skills, and other qualifications. The role may also be eligible for incentive compensation based on performance.
• Eligibility for company benefits including medical, dental, and vision insurance with employer contribution.
• Access to flexible spending or health savings accounts, life and AD&D insurance, and short and long term disability coverage.
• Paid time off, employee assistance programs, and a 401k program with company match.
• Additional voluntary or legally-required benefits may also apply.