CUSTOMER SERVICE REPRESENTATIVE II

Position Overview

The System Maintenance Customer Service Section is seeking a Customer Service Representative II who is self-motivated, customer service oriented, and detail-focused, with strong problem-solving skills to provide general information and customer assistance. The ideal candidate is friendly, professional, and attentive to the needs of both external and internal customers. Location: 6718 E. Burress Street, Houston, TX 77022. Schedule: Sunday – Saturday/Rotating shifts.

Key Responsibilities

• Maintain a positive and proactive approach to departmental guidelines and goals.
• Collect data and request field investigations.
• Coordinate field crew activities by receiving information via PC and telephone.
• Create, update, and cost service requests and work orders accurately and in a timely manner.
• Respond to inquiries by telephone or email.
• Demonstrate excellent customer service skills and use effective questioning techniques to verify and confirm customer concerns.
• Maintain and monitor various records and reports.
• Provide guidance and training to other representatives.
• Perform other administrative and customer service-related duties as requested.

Required Qualifications

• Education: Requires a high school diploma or a GED.
• Experience Required: Two (2) years of administrative or customer service-related experience are required; an Associate degree may be substituted for up to two (2) years of experience.