Senior Manager, UX Specialist (AI Product experience)

Position Overview

An expert User Experience (UX) specialist with a multi-facet role to drive a customer-centric mindset in creating products and solutions for various business units while developing the capabilities and skills of the Experience team. As an Experience Design specialist for Deloitte's DT-US Product Engineering team, you will solve complex challenges through elegant, user-centered design solutions informed by deep insights. You are responsible for leading the creation of design strategy and vision, shaping workflows and product direction while delivering high-quality visual and interaction design elements. You will apply behavioral metrics, user research, and other data-driven insights to design innovative product solutions that exceed user expectations.

Recruiting for this role ends on March 31, 2026.

Compensation: A wage range of $137,000 - $282,000 is offered based on factors such as skill set, experience, and organizational needs. You may also be eligible for a discretionary annual incentive program.

Key Responsibilities

• Provide creative and strategic leadership for design, collaborating with empowered product teams to deliver UX solutions aligned with business objectives.
• Spearhead the creation of an experience-led vision and develop design assets to bring this vision to life across the organization.
• Lead cross-functional workshops and exercises with product teams and stakeholders to understand user needs, define problems, and brainstorm innovative, human-centered solutions.
• Drive innovative UX initiatives that uncover new user value by framing and solving complex experience challenges.
• Advocate for user-centered design best practices throughout the product development process.
• Partner with Product and Engineering leaders to integrate user research findings and behavioral analytics into design processes.
• Guide key UX initiatives, including Design System development, and create strategic design deliverables such as strategy decks, customer journeys, and future experience blueprints.
• Mentor and lead multidisciplinary UX team members across multiple products using lean UX methods.
• Collaborate with cross-functional teams to define success metrics and ensure alignment between UX outcomes and business goals.
• Conduct insight studies on interface challenges, lead design thinking workshops, and measure user experience KPIs to drive continuous improvement.
• Act as a thought leader by driving innovation and removing roadblocks, while staying current with trends and methodologies in UX, UI design, information architecture, and behavioral analytics.
• Develop talent strategies by recruiting, coaching, and mentoring team members in alignment with lean UX principles and business goals.

Required Qualifications

• 8-15 years of experience leading holistic customer/user experiences with measurable success metrics.
• Mastery in UX design and research, with a proven track record of fostering a culture of learning and innovation.
• Strong leadership and mentoring skills, with the ability to inspire self-development and continuous learning among team members.
• Expert analytical and problem-solving abilities, with proficiency in user research, A/B testing, rapid prototyping, and heuristic analysis.
• Experience in creating reusable design frameworks (e.g., Design Systems) to streamline the design-to-implementation process.
• Proficiency in using lean UX tools such as Figma, Adobe CC, Sketch, Axure, and InVision.
• Exceptional communication, collaboration, and leadership skills with the ability to influence at all levels.
• Bachelor's degree in design, psychology, cognitive science, or a related field (Advanced degree is a plus).
• Willingness to travel up to 10% based on project and client needs.
• A strong portfolio or samples of work demonstrating extensive UX skills.

Preferred Qualifications

• Experience in DesignOps.
• Experience working in small, empowered product teams with a product-led approach.