Freight Forwarding Operations and Customer Service Agent

Position Overview

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services, industrial parks, and technology-driven customer solutions. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, address their concerns, resolve issues, and ensure their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. Location: Long Beach, CA.

Key Responsibilities

• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up and liaise with sales to ensure required documentation/information for the SOP is provided.
• Monitor and audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing.
• Assist clients with day-to-day export/import documentation to ensure proper execution of transportation files.
• Provide clients with complete Flight/Sailing details to guarantee the proper flow of information.
• Liaise with Airlines/Ocean lines to procure the best possible solutions (capacity and cost) for transportation files.
• Collaborate with DPW internal Network and external Partner Agents to ensure superior service assistance.
• Act quickly in emergency situations that may arise during the lifecycle of an Air/Ocean file.
• Network with fellow Operations colleagues to provide support during workflow overloads.

Required Qualifications

• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
• Graduate in any field.
• Freight Forwarding experience is mandatory.
• Must be legally authorized to work in the United States without sponsorship.

Benefits & Perks

• Compensation: The expected base pay for this role is between $60,000-$68,000. Individual pay is based on skills, experience, and other relevant factors.
• Benefits: Comprehensive benefits package including Health, Life, Voluntary Lifestyle, and other perks designed to enhance your physical, mental, emotional, and financial wellbeing.
• Potential eligibility for short-term incentives or sales compensation.