Medical Assistant (Part Time)

Position Overview

PicnicHealth is radically simplifying observational research. Through direct patient engagement, state of the art machine learning, and scientific expertise, PicnicHealth uniquely curates 100% of consenting patients’ medical records to generate high quality and clinically-rich evidence that life sciences companies need, at a fraction of the cost of traditional study models. At the same time, we give patients immediate access to their medical records through a patient portal that simplifies participation and drives engagement. To date we’ve helped tens of thousands of patients securely access their records and proactively contribute to advancing research in diseases that impact their lives.

If you are looking to join an award-winning, mission-driven, motivated team making a real impact, PicnicHealth might just be the place for you. We are seeking a patient-oriented go-getter certified in an approved Medical Assistant program to join our patient support team, responsible for patient chart reviews, coordinating patient surveys, and assisting patients by phone. This is a great opportunity for someone interested in digital health, startups, and building high quality, real-world evidence medical datasets.

This is a remote, W2 role requiring approximately 20 hours per week, with potential for more depending on demand. You must be online during reasonable calling hours.

Key Responsibilities

• Represent PicnicHealth to patients with the highest levels of professionalism and care.
• Review patient records to verify study qualification, validate data, and answer questions for our Clinical team.
• Reach out to patients by phone to remind them to take surveys, collect information, follow up on open questions, and solicit feedback.
• Provide patients with answers that are quick, accurate, error-free, and easy to understand.
• Exercise good judgment and follow internal protocols for protecting patient privacy and confidentiality.
• Track throughput and backlog and communicate metrics to the operations team.
• Troubleshoot issues and develop workarounds until long-term solutions can be implemented.
• Collaborate with operations to refine patient support processes and with product teams to improve tools and systems.

Required Qualifications

• Certified in an approved Medical Assistant program.
• Detail-oriented, with a focus on accuracy and efficiency.
• Excellent phone communication skills with the ability to connect with diverse individuals, even in challenging situations.
• Highly organized, capable of multitasking, setting priorities, and following up promptly.
• Adaptable to a fast-paced, rapidly changing work environment and quick to adopt new protocols.
• Proficient with GSuite and VOIP phone systems.
• Consistently seeks ways to improve workflow efficiency.
• Exhibits good judgment and discretion when handling confidential information.
• A team player who is constructive, relationship-oriented, and passionate about making a positive impact for patients.

Preferred Qualifications

• 2+ years of experience working with medical records in a patient-facing role and handling high-volume phone interactions.