Entry Level Customer Support Representative - College Grads Welcome

Position Overview

We are currently looking for an entry-level individual with a customer support background for a full-time Customer Support Representative position. For this role, the client has found that candidates with customer service experience excel by providing the "personal touch" the company is known for. The company specializes in customer renewal, customer retention, and customer acquisition, acting as the liaison between major clients and their customers. Through a unique, relationship-oriented approach, they have delivered tremendous results and increased market share.

This firm is a leader in the marketing and sales industry and tailors customer support to the character of the client and company culture. It is a priority to provide the best customer support with high professionalism, maintain quality relationships, and ensure engaging in-person interactions with customers.

Key Responsibilities

• Approach consumers in person to assess how their needs can be met by the company services.
• Provide exceptional customer service and hands-on consultation advice.
• Schedule customer installation dates that best fit needs to increase customer retainment and sales margins.
• Meet with customers, identify their needs, and propose elegant solutions to their concerns.
• Attend training sessions to increase client knowledge and stay up to date with sales tactics.
• Perform additional tasks as required.