Surgery Scheduler/Medical Assistant

Position Overview

At Excel Health, we are dedicated to empowering patients of all ages by optimizing their physical performance and emotional wellbeing. Our centers, located in America’s most sought‐after travel destinations, combine top‐tier medical expertise with indulgent concierge services for a fusion of opulent comfort and cutting‐edge care. This full‐time role offers Compensation: From $22.00 per hour.

Key Responsibilities

• Schedule surgical cases across multiple hospitals and ambulatory surgery centers
• Coordinate pre-operative appointments, imaging, labs, and clearances
• Obtain prior authorizations and ensure insurance requirements are met
• Assist with entering treatment plans into the EMR system and ensure follow-through on next steps (e.g. imaging, therapy, injections, or surgery)
• Communicate with patients regarding surgical instructions and expectations
• Work closely with surgeons, medical assistants, billing staff, and external facilities
• Track surgery cases and follow up on pending items
• Maintain accurate records in the EMR system
• Support healthcare professionals in patient examinations and procedures
• Take and record vital signs, medical histories, and chief complaints
• Proficiently draw blood from patients of all age groups
• Assist in the preparation and processing of specimens for laboratory testing
• Maintain and organize medical supplies and equipment
• Provide quality customer service to patient inquiries
• Record patient information, including medical histories and treatment plans
• Maintain accurate and organized patient health records
• Ensure confidentiality and security of patient information
• Communicate effectively with patients, families, and team members
• Relay important information to patients regarding treatment plans, medications, and post-operative care
• Maintain patient follow-up protocols to ensure continuity of care
• Schedule patient appointments and assist with billing and insurance-related tasks
• Coordinate referrals and communicate with other healthcare providers as needed
• Prepare and send out medical documentation with accurate and timely communication
• Perform general administrative tasks to ensure smooth office operations
• Maintain a clean and organized work environment
• Adhere to all regulatory and compliance guidelines in the delivery of healthcare services
• Participate in quality assurance and improvement initiatives

Required Qualifications

• 1+ years of experience in medical scheduling, preferably in a surgical or specialty practice
• Knowledge of insurance verification and prior authorization processes
• Familiarity with EMR systems (Elation preferred)
• Strong attention to detail and ability to manage multiple priorities
• Excellent interpersonal and communication skills
• Professional, team-oriented, and reliable
• Team player with a motivated and dependable work ethic
• Detail-oriented with efficient time management and multitasking skills
• Proficient in computer usage and office equipment, including Word and Excel
• Excellent communication, phone, and customer service skills

Benefits & Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance