Network Technology Technician I

Position Overview

Are you ready to join a dynamic and innovative team in the telecommunications industry? Look no further than Cox Business! We are currently seeking a highly motivated and skilled Network Technology Technician I to support our growing network infrastructure. In this role, you will maintain and troubleshoot network systems to ensure maximum efficiency and customer satisfaction, while providing exceptional technical support.

Cox Business is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Key Responsibilities

• Maintain and troubleshoot network systems to ensure maximum efficiency and customer satisfaction.
• Monitor and respond to network alarms and outages in a timely manner.
• Collaborate with team members to implement new network solutions and upgrades.
• Test and evaluate network equipment and software to ensure compatibility and optimal performance.
• Provide technical support and assistance to customers and internal stakeholders.
• Identify and resolve network issues, escalating to higher level technicians when necessary.
• Document all network activities and maintain accurate records of maintenance and repairs.
• Stay current with industry trends and best practices to continually improve network operations.
• Communicate effectively with customers, colleagues, and management regarding network issues and resolutions.
• Participate in on-call rotation to provide after-hours support for network emergencies.
• Adhere to company policies and procedures, including safety protocols, during network maintenance and repairs.
• Maintain a high level of professionalism and commitment to quality service at all times.
• Continuously seek ways to improve network operations and proactively recommend enhancements.
• Attend training and professional development opportunities to advance technical skills and knowledge.
• Collaborate with other teams and departments to resolve network issues and boost overall efficiency.