Level 1 Tech

Computer Age6 months ago

Tampa, FL, United States

Hybrid

Full-time

Junior Level (1-3 years)

Job Description

Customer Support & Service Delivery:
- Serve as the first point of contact for clients via phone, email, or remote access.
- Troubleshoot and resolve technical issues promptly to minimize downtime.
- Provide excellent customer service, ensuring a positive client experience.
Technical Support:
- Manage ticketing system and assign tickets.
- Assist with onboarding/offboarding of client users.
- Perform monitoring of various management portals for Anti-virus, Backup, RMM.
- Configure and support remote connections using remote access tools.
Team Collaboration:
- Work closely with other technicians to improve processes and deliver seamless client services.
- Contribute to knowledge-sharing team meetings.
Proactive Support & Monitoring:
- Use RMM tools to monitor client systems, identify potential issues, and resolve them proactively.
- Support backup and recovery processes to ensure client data integrity.
- Take corrective action for Anti-virus, Backup, or Cyber Security issues.

Strong troubleshooting skills for Windows operating systems, Office applications, and basic networking.
Excellent interpersonal and communication skills.
Ability to explain technical concepts to non-technical users in a clear and friendly manner.
Empathy and patience when handling client issues.
Passion for technology and continuous learning.
Detail-oriented with strong organizational skills.
Reliable, self-motivated, and capable of working independently or as part of a team.

Windows Operating Systems

Office Applications

Backup and Recovery

Customer Support

Interpersonal Communication

Remote Access Support

Team Collaboration

Detail-Oriented

Ticketing Systems

Self-Motivated

RMM Tools

Technical Troubleshooting

Service Delivery

Basic Networking