Customer Service Representative (Entry-Level)

Position Overview

Customer Service Representative (Entry-Level) at One United Consulting Inc. is an entry-level position designed for individuals who are passionate about helping others and eager to learn in a collaborative, fast-paced environment. At One United Consulting, we’re a mission-driven team specializing in resolving auto glass damage claims and enhancing customer retention through expert support and streamlined processes.

Location: Jacksonville | In-Person | Day Shift
Compensation: Starting at $700/week + Bonuses (with training)
Schedule: Day shift, Monday to Friday, Occasional weekends as needed

Key Responsibilities

• Developing a thorough understanding of our products and services to answer customer inquiries and assist in resolving concerns.
• Building trust and rapport through clear, respectful, and solutions-oriented communication.
• Addressing and resolving customer account issues with professionalism and empathy.
• Handling every customer interaction with a problem-solving mindset and a positive, can-do attitude.
• Supporting sales and enrollment processes when needed by closing service requests or customer orders.

Required Qualifications

• A friendly and engaging demeanor
• Strong verbal communication skills
• A dependable and proactive work ethic
• Confidence when handling challenges and finding creative solutions
• A desire to grow within an organization that values and nurtures its team members

Preferred Qualifications

• A background in customer service or sales (preferred, not required)

Benefits & Perks

• Company-sponsored events and celebrations
• Flexible scheduling options
• Complimentary snacks and meals
• Free uniforms
• Career development and advancement opportunities
• Paid training