IT Help Desk Technician

STI23 days ago
Nashville, United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Job description

We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.

IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through dia.

Required Skills

Communication
Customer service
Technical support
Problem-solving
ServiceDesk operations
Remote troubleshooting