Franchise Account Manager (Remote, Entry Level)

Position Overview

Compensation: $40k - $50k a year. Ignite Visibility, an award-winning digital marketing agency with offices in San Diego, CA and Orlando, FL, is hiring an entry-level Franchise Success Account Manager for our Account Services franchise team. This fully remote opportunity is ideal for a service-oriented professional passionate about digital marketing and client services. The ideal candidate is business-minded, detail-oriented, and eager to learn, excel at relationship-building, and contribute to strategic initiatives.

Key Responsibilities

• Work under the direction of the Account Manager or lead Franchise Success Manager.
• Provide front-line customer service to support franchisees, answer queries, and enhance client satisfaction.
• Understand clients' contracts and identify selling opportunities for Ignite Visibility products/services to drive revenue growth.
• Assist in the onboarding of new franchise locations and act as a liaison between corporate and franchises for process updates and sales support.
• Consult on client sales and marketing processes to build solutions within HubSpot for maximum impact.
• Help develop strategic documentation alongside Account Managers and collaborate with internal team members to identify risks, opportunities, and ensure deadlines and budgets are met.
• Coordinate meetings, prepare documentation, and maintain up-to-date status reports, billing, and budget summaries.
• Manage billing changes including new services, service reductions, and cancellations, and escalate cancellation requests for client retention.
• Maintain a business development mindset by collaborating with the Client Success Director to discuss revenue opportunities and potential new business.
• Effectively use Ignite Visibility’s business management and communication platforms to keep all stakeholders informed.
• Communicate rapidly and effectively with all parties involved and continually learn to stay ahead in digital marketing trends.
• Assist with help desk tickets, sales presentations, proposal development, and other duties as assigned by management.

Required Qualifications

• Bachelor's degree in marketing, business, communications, or a related field.
• Minimum 1 year of account services experience in digital marketing channels or relevant digital marketing internship experience.
• 1+ years of experience in sales, customer service, or client services.
• Excellent communication skills with the ability to influence and present to key stakeholders.
• Ability to thrive in a high-growth, fast-paced agency environment with a drive to continuously learn and improve.
• Exposure to franchise or multi-location marketing and proven ability to manage multiple account projects.
• Sharp attention to detail, strong organizational skills, and excellent business acumen.
• Experience with Project Management systems (e.g., Outlook, Slack, Monday, Google Suite).

Benefits & Perks

• Remote Work Opportunity