Customer Support Agent

Position Overview

We are looking for an experienced and friendly Customer Support Agent to join the Chick-fil-A family! This role is fundamental in providing exceptional customer service to guests by responding to inquiries, providing accurate information, and resolving complaints. To be successful in this position, you will need excellent communication skills, the ability to multitask efficiently, and a commitment to providing excellent customer service. If you have a passion for helping people and delivering an exceptional experience, we’d love to hear from you!

Equal Opportunity Employer: Chick-fil-A celebrates diversity and is committed to creating an inclusive environment for all employees.

Key Responsibilities

• Respond to customer inquiries, provide accurate information, and address customer complaints in a timely and professional manner.
• Demonstrate excellent communication skills and the ability to multitask efficiently.
• Utilize various customer service software programs to respond to inquiries and complaints.
• Maintain a positive attitude and demeanor when interacting with customers.
• Log customer interactions and transactions in a detailed manner.
• Follow up with customers to ensure their satisfaction with the service provided.
• Collaborate with other customer service agents to enhance the overall customer experience.
• Perform other duties as assigned.