Staff Software Engineer, CMDB

Position Overview

Equinix, the world’s digital infrastructure company®, is looking for a skilled Staff CMDB Developer with expertise in ServiceNow Configuration Management Database (CMDB). In this role, you will design, develop, and maintain robust CMDB solutions while ensuring data integrity, automation, and alignment with ITIL best practices. Join a team where your fresh ideas help remove barriers and empower innovative breakthroughs.

Key Responsibilities

• Design and implement CMDB data models, class structures, and relationships in ServiceNow; develop discovery patterns, probes, and integrations to ensure accurate CI population; create workflows, business rules, and automation scripts to enforce governance and compliance.
• Build and manage integrations between ServiceNow CMDB and external systems (e.g., asset management, cloud platforms, monitoring tools); implement reconciliation rules, identification strategies, and data normalization processes; monitor and improve CMDB health metrics.
• Collaborate with ITSM, ITOM, and Asset Management teams to align the CMDB with organizational processes; define and enforce policies, naming conventions, and lifecycle management standards; provide technical guidance and mentorship.
• Optimize CMDB performance and scalability for large enterprise environments; troubleshoot and resolve complex CMDB-related issues and data discrepancies.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of ServiceNow development experience, with at least 2 years focused on CMDB and Discovery.
• Strong proficiency in ServiceNow scripting (JavaScript, Glide API), along with expertise in ServiceNow Discovery, Service Mapping, and IntegrationHub.
• Familiarity with ITIL processes, especially Configuration Management and Asset Management, and knowledge of APIs, web services (REST/SOAP), and data integration techniques.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist – CMDB.
• ServiceNow Certified Application Developer.
• Experience with cloud discovery (AWS, Azure, GCP) and containerized environments.
• Strong analytical and problem-solving skills with attention to detail.

Benefits & Perks

• Compensation: United States - Dallas Infomart Office DAI: 118,000 - 176,000 USD / Annual (base pay only; bonus and equity may be offered based on additional factors).
• Employee Assistance Program: Available to all employees.
• Insurance & Retirement: Enrollment in health, life, disability, and voluntary plans plus retirement plan contributions for you and your eligible family.
• Paid Time Off (PTO) & Paid Holidays: Accrued PTO each pay period along with various paid holidays to help you rest and recharge.