Underwriting Operations Analyst

Position Overview

The purpose of this role is to deliver administrative and technical support to the Underwriting Admin team, ensuring efficient and timely processing of tasks and providing essential support to the underwriting team. This is a full time, employee role with a hybrid work arrangement (in office 2-3 days per week). Location: Miami, Florida. Schedule: Full time. Salary: $51,500.00 - $77,500.00.

Key Responsibilities

• Provide support to assigned underwriters and brokers throughout the policy lifecycle, including invoices, endorsements, cancellations, and renewals.
• Ensure files are completed to meet compliance requirements.
• Collaborate with offshore resources to ensure accurate data processing.
• Assist in managing the credit control aspects of the business.
• Be aware of the annual business plan for the Underwriting Division(s) your role supports.
• Maintain administration duties within the department to ensure effectiveness and professionalism.
• Input data accurately on relevant systems to maintain up-to-date information.
• Adhere to legal and regulatory requirements and internal service standards.
• Respond to client requests with excellent customer focus.
• Develop effective working relationships with internal customers and the team.
• Resolve customer queries promptly and accurately.
• Prepare policy documentation including wordings and debit notes.
• Assist in technical processing to ensure accurate transactions.

Required Qualifications

• Education: Tertiary Degree or equivalent combination of education and work experience
• Skills: Analytical Thinking; Collaboration Tools; Communication; Critical Thinking; Customer Service; Customer Value Management; Detail-Oriented; Document Management; Insurance Underwriting; Intentional collaboration; Managing performance; Pricing Strategies; Regulatory Compliance; Risk Management; Stakeholder Management

Preferred Qualifications

• Experience in operational underwriting

Benefits & Perks

• Hybrid Working – a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications and continuing education
• Employee Network and Community – QBE actively supports six Employee Networks and offers many ways to give back to the community