Hospital Front Desk Assistant

Position Overview

We are currently seeking a reliable and friendly Hospital Front Desk Assistant in Buffalo, New York. In this role, you will be the first point of contact for patients, families, and visitors, ensuring a warm, organized, and efficient environment. You will greet guests, manage appointments, direct inquiries, and assist with clerical tasks to support the hospital’s daily operations.
Compensation: $40,000 - $50,000 per year.
Job Type: Full-Time.
Work Hours: Monday - Friday (9 AM – 5 PM).

Key Responsibilities

• Warmly welcome patients and visitors upon arrival.
• Answer and route incoming calls promptly and professionally.
• Check patients in and out for appointments.
• Collect and verify patient information and insurance details.
• Schedule, confirm, and reschedule appointments.
• Provide directions and information about hospital services and departments.
• Maintain a clean, organized, and welcoming reception area.
• Assist with clerical tasks such as data entry, filing, and handling patient forms.
• Follow HIPAA and hospital privacy/security regulations at all times.

Required Qualifications

• High school diploma or equivalent required.
• Previous experience in a healthcare or administrative setting preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient with basic computer systems and scheduling software.
• Ability to multitask and stay calm in a busy environment.
• Bilingual (English/Spanish or other languages) is a plus.

Benefits & Perks

• Competitive hourly wage
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for training and career growth
• A supportive and inclusive workplace culture.