Remote Inbound CSR (Junior) — Tips Line & Research

IronMountain Solutions2 months ago
United States
Remote
Full-time
Junior Level (1-3 years)

Job Description

Position Overview

A leading technology solutions provider is seeking a Jr Customer Service Representative to manage incoming calls and online tips. This fully remote position requires 3+ years of call center experience, strong multitasking abilities, and excellent communication skills. The ideal candidate must be proactive and organized, capable of working independently while maintaining customer service excellence.

Key Responsibilities

  • Manage incoming calls
  • Handle online tips
  • Gather and document information
  • Collaborate with various stakeholders
  • Ensure customer service excellence

Required Qualifications

  • 3+ years of call center experience
  • Strong multitasking abilities
  • Excellent communication skills
  • Proactive and organized; ability to work independently

Benefits & Perks

  • Competitive Salary
  • Benefits Offered

Required Skills

Call Center Experience
Collaboration
Multitasking
Inbound Customer Service
Excellent Communication
Documentation
Information Gathering