Crane Service Technician

Position Overview

The Overhead Service Technician is a front-line employee with direct customer contact and is an essential part of the company’s success. In this role, technical expertise and excellent people skills work together to deliver effective customer relationship management, quality repairs, and safe equipment operation.

Key Responsibilities

• Perform on-site repairs on overhead cranes and hoists at customers’ facilities under the direction of the Service Supervisor/Manager.
• Conduct planned maintenance and repairs on all types of crane and hoist systems.
• Respond to emergency breakdown call outs, including after-hours and weekends as required.
• Perform extensive electrical, electronic, mechanical, and structural troubleshooting to determine root causes of equipment malfunctions using visual inspections, testing procedures, and appropriate equipment.
• Apply a basic understanding and working knowledge of OSHA, ANSI, CMAA, and other industry codes and regulations.
• Complete daily paperwork accurately including time tickets, service reports, inspection reports, expense reports, and sales lead generation forms.
• Review completed repairs with customers and secure their acknowledgment on the service report.
• Maintain all company equipment and tools according to manufacturers’ recommendations and certifications.
• Manage inventory and ensure service vehicle stock levels and documentation are maintained.
• Maintain regular communication with the local office, reporting at least once daily.
• Promote excellent customer relationships through superior interpersonal skills.
• Adhere to Quality Assurance Standards and complete training assignments as required.
• Collect and formalize information for proposals regarding replacement and repair opportunities.
• Perform additional duties as assigned.

Required Qualifications

• A high school diploma, vocational-technical, or equivalent training, or related experience.
• Proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and basic structural elements.
• Familiarity with safety standards and regulations pertaining to crane maintenance.
• Valid driver’s license in good standing meeting company requirements.
• Capability to perform heavy lifting/pulling (minimum 75 lbs) and work at heights (above six feet).
• Excellent written and verbal communication skills alongside detailed daily documentation.
• Strong mechanical aptitude, self-motivation, discipline, and the ability to multi-task.
• Must successfully complete a criminal background check, physical, drug screen, and E-verify.

Preferred Qualifications

• 2-year minimum crane maintenance experience, including periodic annual inspections.
• Experience in Industrial HVAC Controls and Automation.
• Understanding of AC/DC theory with the ability to troubleshoot 480 VAC systems.
• Experience with three-phase motor control systems and variable frequency drives.
• Previous overhead crane service experience.
• Willingness to continually update skills and stay educated in the evolving crane industry.
• Strong analytical, conceptual, and planning skills with excellent math and PC literacy (Microsoft Office).

Benefits & Perks

• Market Competitive Compensation
• Paid Time Off
• Affordable and Comprehensive Health Insurance (including dental and vision)
• 401(k) with Company Match, life insurance, and disability insurance
• Technician Service Vehicle provided
• PPE and power tools provided
• Free Virtual Doctor Visits with $0 copay (Teledoc)
• Tuition Reimbursement
• Team-oriented environment with a genuine work life/home life balance
• Growth and development opportunities in a humble, hungry, smart culture