Field Service and Support Technician

Position Overview

The Field Support Technician role is based in Takoma, WA. Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. The company’s product portfolio includes redemption kiosks, quasi-cash, check warranty, ATM, digital payments, cash and cashless integrations, casino automation, regulatory compliance solutions, bank-sponsored transaction processing, merchant services, server and web-based analytics, agnostic application management systems, and interactive content and loyalty services. A successful candidate will adapt to a variety of work environments and quickly solve problems while providing excellent customer service through equipment maintenance, installation, and troubleshooting.

Key Responsibilities

• Become knowledgeable in Passport services and products
• Install/Upgrade equipment maintained by the company in various locations
• Configure hardware and software components after installation
• Perform routine maintenance on equipment
• Test equipment to troubleshoot issues
• Document installation and repairs
• Maintain all tools and equipment during service calls
• Teach clients how to use equipment properly

Required Qualifications

• Strong customer service skills
• Excellent written and verbal communication skills for explaining technical information
• Problem-solving skills to diagnose issues
• Time management skills to handle appointments efficiently and stay on schedule
• Attention to detail to spot issues and complete accurate repair reports
• Networking and PC skills
• Proven leadership, decision making, and organizational skills
• Strong multitasking ability
• Organizational skills to keep tools and paperwork in order while in the field
• Computer and technical skills to fully understand the equipment
• Proficiency with hand tools

Preferred Qualifications

• Experience in the gaming industry

Compensations and Benefits

• Competitive Salary
• Health Care Benefits at 20+ hours per week including medical, dental, vision, and life
• 401K Match