Tech Support Technician (Chinese speaking preferred)

Position Overview

RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers. Job Type: Full-time. Schedule: 8 hour shift, Monday to Friday. Pay: $21.00 - $25.00 per hour. Experience: Technical support: 1 year; Hardware Repair: 1 year.

Key Responsibilities

• Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
• Troubleshooting technical issues and working to resolve them in a timely manner.
• Maintaining accurate and up-to-date records of customer interactions and technical support requests.
• Assisting with product installation and maintenance as needed.

Required Qualifications

• Willingness to travel within the US (all expenses will be Covered by the Company).
• Some technical support experience.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.

Preferred Qualifications

• Familiarity with lithium batteries.
• Associate's degree in a related field.
• Bilingual in English and Chinese.

Benefits & Perks

• Medical Insurance
• Vision
• Dental
• PTO
• Holiday Pay
• 401(K)
• Bonus opportunities