Seasonal, Operations Administrative Assistant

Position Overview

At H&R Block, we care about helping people and inspiring confidence in our clients and communities. As an Operations Admin, you will support district operations by providing hiring assistance, ordering supplies, and handling general administrative tasks to ensure smooth office operations.

Key Responsibilities

• Provide seasonal hiring support in the H&R Block applicant tracking system and administrative support to the District Operations Coordinator (DOC) across district offices.
• Provide hands-on Tax Office Associate support with Preparer Tax Identification Number (PTIN) renewal/payment.
• Receive communications from offices regarding supplies, facilities, or support; document issues, research solutions, and escalate as needed to DOC, Company Support Manager (CSM), or District General Manager (DGM).
• Communicate with DOC/DGM/Field Associates regarding administrative support tasks.
• Source vendors for local facility tickets and set up approved payment processes.
• Review and verify invoices, and prepare payments in Coupa and/or via corporate credit card expense for DOC approval.
• Maintain a technical working knowledge of systems used to support district operations, including Microsoft Teams and Microsoft Suite applications.
• Attend training to enhance effective and efficient job performance.
• Perform other duties as assigned by the DOC or in partnership with the CSM.

Required Qualifications

• High school diploma or equivalent.
• Ability to communicate clearly and calmly on the telephone, via email, and chat with effective customer service techniques.
• Proven ability to work independently with minimal supervision.
• Customer service experience.
• Strong decision-making, analytical, and problem-solving skills.
• Excellent organization, prioritization, and project coordination skills.
• Effective oral, written, and interpersonal communication skills with the ability to interact at all levels.
• Ability to manage time and multiple priorities effectively.
• Experience working in a Windows environment.
• Familiarity with or willingness to learn Microsoft Operating Systems, networking connectivity, computer peripherals, software applications, and remote tools.

Preferred Qualifications

• 1-3 years of administrative experience.

Benefits & Perks

• Compensation and Benefits designed to support your health and well-being.
• Join a leading company since 1955 with a connected and inclusive culture.
• Opportunity to make a meaningful difference while growing professionally.