Sales Professional - Inside Sales

Position Overview

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements, the Family Service Counselor provides exemplary, personalized service and plays an essential role in generating revenue while acting as the primary contact for families.

Key Responsibilities

• Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive, and professional manner
  • Connects with families through listening, honest communication, and genuine concern
  • Develops an understanding of each family’s unique needs and offers valuable solutions
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Educates families on the benefits of pre-planning to protect family members, relatives, and friends
• Teamwork
  • Acts as a continuous link from services provided at-need, through aftercare, to future protection services
  • Collaborates with funeral directors, location managers, and other staff to provide seamless, high-quality service
  • Reviews previous services and family contacts to support current needs and sales
  • Shares family concerns with the SCI team

Required Qualifications

• Education: High school diploma or equivalent; 1-2 years of college or an equivalent combination of education and experience
• Experience: 1-2 years of customer service or sales industry experience preferred
• Licenses: Current state/province issued driver’s license with an acceptable driving record; Insurance license if required by law
• Knowledge, Skills & Abilities: Must pass the Company’s internal presentation certification within 30 days of hire; ability to work evenings and weekends; frequent driving; flexibility to work up to 12-hour days; strong computer and customer service skills; and a compassionate, respectful approach to service

Benefits & Perks

• Compensation: $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
• Unlimited Income Potential: Competitive commissioned incentive package
• Stability: A recession-resistant, human centered business
• Brand Recognition: Dignity Memorial® is North America’s largest provider of funeral, cremation, and cemetery services
• Company-Provided Leads: Utilization of a top lead-management system and best-in-class technology platforms
• Comprehensive Benefits: Medical, prescription drug, mental health, dental, and vision insurance plans plus a wellness program and Employee Assistance Program (EAP)
• Retirement & Financial Benefits: 401(k) plan with a competitive company match, financial education tools, and flexible spending accounts
• Time Off & Career Development: Vacation, holiday, and sick time; family leave; tuition reimbursement; professional training; and educational grants through the Sam Lucas Scholarship Foundation
• Additional Perks: Adoption assistance, pet insurance, and opportunities to earn extra days off through charitable contributions