Managed Service Provider Help Desk Support

Company Overview

We are a technology solutions company providing IT support to our growing customer base of small and medium businesses in the San Antonio area. We are looking to add an entry level IT Support Technician to our team. This is a full time position primarily providing support to our clients that may request support via phone, email, or help desk ticket.

The candidate must be detail oriented and eager to test and learn new technologies. The ideal candidate must have a broad range of experience working with desktops, laptops, mobile devices, printers, and other peripherals. This is primarily a 8 to 5 position however there may be times where candidate may need to work outside of normal business hours.

Your Responsibilities

• Network troubleshooting: Perform basic network troubleshooting. This may include physical cable testing using company provided equipment.
• Desktop, laptop, and mobile device deployment: Work directly with end users to deploy new systems onsite and remotely.
• Desktop, laptop, and mobile device troubleshooting: Work directly with end users to identify the root cause of issues and provide resolution. This may require working closely with our Tier II and Tier III support personnel as required.
• Rotating on call schedule: On call duties on a rotating schedule.

Requirements

• 1 to 2 years: work in a help desk or desktop support role
• Minimum: 2 years experience working with Windows 7 and higher
• Familiarity: with Cloud Technologies, particularly Microsoft Office 365
• Versatile personality: that can quickly respond to an emergency or support situation
• Ability: to quickly diagnose and work toward a resolution for a technical problem
• Current experience: with malware removal tools and techniques
• Ability: to provide competent phone support
• Ability: to communicate clearly with peers and clients
• Excellent interpersonal: and ability to interact positively with customers in a NON technical way
• Reliable transportation
• Technical certifications: a plus but not required

Work Environment

This is a fast paced environment where your effort will directly contribute to the growth of the company. You will be challenged technically and expected to expand your horizons at a rapid pace. We are looking for a very reliable career minded individual who is well organized and looking to be challenged. The right candidate is capable of balancing multiple priorities and projects.