Sr. Logistics Coordinator
Job Description
About Pelton Shepherd
Pelton Shepherd is a third-generation, family-operated company with over 70 years of experience providing cold chain shipping solutions. We manufacture high-performance gel packs and temperature-control products used across industries requiring reliable cold chain logistics, including pharmaceuticals, perishables, and specialty goods. Our focus is on innovative, sustainable products and exceptional customer service.
Job Summary
We are seeking an experienced Senior Logistics Coordinator to manage ambient and frozen logistics operations for assigned customer accounts. This role oversees order processing, inventory management, freight coordination, and customer service, while supervising Junior Logistics Coordinators.
Responsibilities
- Manage ambient and frozen customer accounts
- Supervise Junior Logistics Coordinators
- Process and verify customer orders and purchase orders
- Confirm shipments and invoice customers
- Coordinate with manufacturing teams on freezer inventory
- Track and balance third-party warehouse inventory
- Schedule and manage FTL and LTL freight
- Invoice recurring storage fees
- Communicate with customers and vendors via phone and email
- Resolve service issues and ensure timely follow-up
- Approve and dispute vendor invoices as needed
- Maintain accurate records and databases
- Identify cost-saving and efficiency opportunities
- Meet all order processing, receiving, and invoicing deadlines
- Provide after-hours and weekend on-call coverage as required
- Assist with special projects as needed
Qualifications
- Minimum 5 years of logistics, freight, or customer service experience
- Strong proficiency in Microsoft Outlook, Word, Excel, Teams, and Google Docs
- Excellent organizational, analytical, and multitasking skills
- Strong written and verbal communication skills
- Professional, dependable, and team-oriented
Education
Bachelor’s degree preferred: or equivalent related experience
Physical Requirements
Ability to sit for extended periods and work at a computer
About Pelton Shepherd Industries
A third-generation family operated business, Pelton Shepherd has been on the cutting edge of cold chain supply technology for more than 70 years.