Desktop Support Technician

Responsibilities

Advanced desktop support experience- troubleshooting, configuration, software installation

Adept at M365, Windows, Active Directory, ticketing systems

Provide troubleshooting and support to end users on a variety of issues- incidents and problems

Provide technical assistance to the customer (Examples)

• Password reset
• Account information
• Case number information
• Adobe Reader issues
• Brower issues
• Technical computer issues
• Internet connectivity

Set up equipment for employee use

Image computers using a variety of methods

Install and perform minor repairs to computers and peripheral equipment within the office premises

Must have strong networking skills- IDF/MDF, switches, routers, access point

Experience:

• 5 years of experience in software, hardware, and network
• Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365
• Experience with of Windows, M365, PC and Printer configuration
• Strong customer service skills, detail oriented, and deadline driven
• Strong phone and verbal communication skills along with active listening skills