Remote Customer Support - Phones, Emails, Chats, SMS - (6872)

Position Overview

ModSquad is actively seeking experienced Customer Support Representatives to join our dynamic network. In this fully remote role, you’ll handle a variety of customer interactions via inbound phone calls, emails, chat, and SMS. You’ll play a critical role in delivering exceptional service and resolving customer concerns for a diverse clientele spanning tech, e-commerce, gaming, and entertainment. Enjoy the flexibility of working from any private location while managing your own schedule and choosing projects that match your skills and interests.

Key Responsibilities

• Handle a variety of customer interactions (phone, email, chat, and SMS) with professionalism.
• Deliver exceptional customer service and resolve inquiries effectively.
• Manage flexible work schedules and adapt to dynamic project requirements.
• Collaborate with team members while following client policies and guidelines.

Required Qualifications

• Experience with inbound/outbound calls, emails, chat, and SMS messaging support.
• Excellent writing and communication skills.
• Experience with Zendesk or other CRM systems.
• Strong problem-solving skills and attention to detail.
• Ability to multitask across multiple browsers and tabs while handling customer communications.
• Capacity to show empathy and maintain professionalism under challenging situations.
• Ability to work both collaboratively and independently.
• Adept at following client policies and guidelines while remaining objective.

Workspace Requirements

• Dedicated laptop or desktop computer with Windows 10 or above.
• Willingness to install ModSquad's security software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures.
• Stable broadband internet connection of 25 Mbps or greater.
• Minimum of 8 GB RAM, with dual monitors highly recommended.

Compensation

Individual base pay or ratedepends on various factors including primary work location, role complexity, job duties, and relevant experience. Please note that, unless otherwise specified, this advertisement excludes individuals residing inCalifornia, Colorado, New York, and Washingtonat this time.

About ModSquad

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe—including Spotify, VSCO, Vimeo, and Tourism Ireland—turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups, Fortune 500 companies, and everything in between, supporting over 50 languages in more than 90 countries. As a primarily remote company, we embrace a flexible work environment while maintaining a strong culture of collaboration.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, gender identity or expression, national origin, age, disability, or any other basis protected by applicable law.