Hybrid Bail Agent / Social Media Coordinator

Outright Bail Bonds

New Braunfels, TX
Full-Time

About Us

Outright Bail Bonds is a fast-paced, locally owned bail bond company serving Central Texas. We help families navigate some of the most stressful moments of their lives with professionalism, urgency, and compassion.

We're looking for a motivated, reliable team member who can wear multiple hats—helping clients through the bail process while also helping grow our online presence through social media and community engagement.

This is an excellent opportunity for someone who enjoys customer service, content creation, marketing, and working in a dynamic environment where no two days are the same.

Position Overview

This hybrid role combines bail bond operations with social media marketing and community outreach.

Part of your day will be spent assisting clients, answering phones, processing paperwork, and supporting daily office operations. The other part will focus on creating content, managing social media accounts, engaging with followers, and helping build brand awareness.

We are willing to train the right candidate on the bail bond side of the business.

Your Responsibilities

Bail Bond & Office Operations

• Answer incoming calls and assist potential clients
• Conduct client intake and gather required information
• Process paperwork and electronic documents
• Collect payments and maintain accurate records
• Monitor client check-ins and payment plans
• Maintain detailed case notes and documentation
• Assist with court and jail-related research
• Provide exceptional customer service to clients and families
• Participate in after-hours and weekend on-call rotation as needed

Social Media & Marketing

• Create content for Facebook, Instagram, TikTok, and YouTube
• Film and edit short-form videos (Reels/TikToks)
• Photograph office activities, events, and community involvement
• Schedule and publish social media content
• Respond to comments and messages professionally
• Track engagement and basic performance metrics
• Assist with referral marketing and community outreach efforts
• Help develop creative marketing campaigns and promotions
• Coordinate merchandise, giveaways, and community events

Qualifications

• Excellent communication skills
• Strong customer service experience
• Comfortable speaking with people during stressful situations
• Reliable transportation
• Valid driver's license
• Basic computer proficiency
• Ability to multitask in a fast-paced environment
• Comfortable appearing on camera and creating content
• Professional social media knowledge

• Sales experience
• Marketing or social media experience
• Photography or video editing experience
• Canva experience
• Experience using Facebook, Instagram, TikTok, and YouTube
• Bilingual (English/Spanish) preferred
• Prior bail bond, legal, criminal justice, or collections experience is a plus

What We're Looking For

The ideal candidate is:

• Self-motivated
• Organized
• Creative
• Thick-skinned
• Professional under pressure
• Comfortable talking to strangers
• Able to switch between customer service and creative work throughout the day
• Interested in helping build a growing local brand

Compensation

• Competitive hourly pay based on experience
• Performance bonuses available
• Paid training
• Growth opportunities within the company
• Opportunity to develop marketing, sales, and operations skills

Schedule

• Full-time
• Day, evening, and weekend availability required
• Some on-call responsibilities

Pay

$15.00 - $20.00 per hour

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Application Question(s)

• Are you available to work nights, weekends, and participate in an on-call rotation?
• Do you have a valid driver's license and reliable transportation?
• Are you comfortable appearing in videos and social media content for the company?
• How many years of customer service experience do you have?
• How many years of sales experience do you have?
• How many years of social media content creation experience do you have?
• Describe a time you had to calm down an angry customer. What was the situation and what was the outcome?
• What social media platforms do you personally use and which platform do you understand best?
• Have you ever created videos, graphics, or social media content for a business? If yes, please describe your experience and provide links if available.
• This job requires switching between helping clients in crisis and creating social media content. How do you stay organized when priorities change throughout the day?
• Why are you interested in working in the bail bond industry?
• A potential client calls. They are upset, talking fast, and price shopping. What would you do to earn their business?

Language

Spanish (Preferred)

Ability to Commute

Boerne, TX 78006 (Preferred)

Work Location

In person