Medical Receptionist

Position Overview

The Medical Receptionist operates within a medical office facility, where they greet patients, assist with digital check‐in and form completion, manage patient accounts, and support front desk operations. This role reports to the Front Desk Manager and is designated as a Classification FSLA and Non-Exempt - hourly position. Compensation follows the company’s salary structure and pay grade guidelines.

Key Responsibilities

• Welcomes patients and visitors to the medical office.
• Provides directions or information to ensure patients are in the right location for their appointments or procedures.
• Assists patients with digital check-in or the manual completion of forms.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Scans pertinent documents into the EMR, including insurance, identification, and authorization forms.
• Collects co-pays and processes patient payments.
• Optimizes patient satisfaction, provider time, and treatment room utilization by ensuring timely check-in and multitasking effectively.
• Acts as the patient intake software liaison when technical issues arise.
• Follows established policies and procedures, reporting needed changes to management.
• Participates in the training of new staff members.
• Completes end-of-day balancing to ensure all payments are posted and applied accordingly.
• Handles calls related to insurance and check-in processes at the front desk.
• Maintains effective working relationships with medical receptionists at satellite offices and other department staff.
• Completes other duties as assigned by management.