Courtyard Oakland Downtown - Assistant General Manager OEM

Position Overview

Join our team as an Assistant General Manager! As our Assistant General Manager, you will be a key player in ensuring guest satisfaction and the efficient operation of our hotel. In the absence of the General Manager, you’ll supervise various departments and focus on achieving hotel profitability through revenue generation, cost control, and the development of associates. This position is an overtime eligible manager (OEM), where overtime does apply and is calculated accordingly. Be part of creating unforgettable experiences for our guests!

Key Responsibilities

• Leadership Skills: Supervise operating departments and assist in achieving hotel profitability through effective management and support of the General Manager.
• Problem-Solving Ability: Anticipate and address workplace issues proactively to ensure smooth and efficient operations.
• Hiring & Training: Assist in overseeing the recruitment, hiring, and training of Guest Services staff, supporting the development of both managerial and hourly employees through corporate-approved programs.
• Communication Skills: Listen to, understand, and resolve concerns from co-workers and guests with clear, open communication.
• Financial Acumen: Work with financial information and perform basic arithmetic functions to support hotel operations.
• Technical Proficiency: Utilize Windows Operating Systems for effective management and reporting.
• Organizational Skills: Maintain high standards of personal appearance and grooming in compliance with company standards and regulations.
• Customer Service Orientation: Approach all interactions in an attentive, friendly, and service-oriented manner to ensure high levels of satisfaction.

Required Qualifications

• At least 5 years of progressive experience in the Rooms or F&B department in a hotel, or a 4-year college degree with 2 to 3 years of related experience, or a 2-year college degree with 3 to 4 years of related experience.
• Previous supervisory experience required.
• Ability to handle stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits & Perks

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan