70181- Loss Prevention Customer Service Associate

Position Overview

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of a vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re in one of our global Home Offices, Distribution Centers, or Retail Stores including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Join our TJX family—a Fortune 100 company and the world’s leading off‐price retailer.

Location: USA Marshalls Store 0644 Smyrna GA
Address: 2540 Hargrove Road

Key Responsibilities

• Maintain a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company-approved uniform including a Body Worn Camera.
• Greet customers appropriately; demonstrate courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring them to store management or customer service via a Company-issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

Required Qualifications

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Strong organizational skills with the ability to prioritize workload and manage time effectively.
• Ability to stand for long periods of time.
• 0-2 years of retail or security experience.

Benefits & Perks

• Compensation: Starting pay range of $13.30 to $18.60 per hour (actual pay determined by skills, qualifications, and experience).
• Associate discount
• EAP
• Smoking cessation
• Bereavement
• 401(k) Associate contributions
• Child care & cell phone discounts
• Pet & legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match for eligible employees
• Medical, dental & vision coverage for eligible employees
• HSA/Health Care FSA for eligible employees
• Life insurance and short/long term disability for eligible employees
• Paid parental leave, holidays, vacation, and sick leave for eligible employees
• Auto/home insurance discounts for eligible employees
• Scholarship program and adoption assistance for eligible employees