Site Reliability Engineer II

Position Overview

Gartner is seeking a Site Reliability Engineer to join its world-class team in Irving, TX. In this role, you will help improve customer experience by ensuring the reliability, scalability, and performance of Gartner’s client-facing applications and services. Location: Irving, TX

Key Responsibilities

• Measure performance against SLOs in partnership with stakeholders to ensure systems consistently meet defined targets.
• Improve performance, scalability, and stability of applications.
• Participate in operational support and take part in on-call rotation shifts for supported systems and products.
• Respond to production incidents, triage application/system issues, and identify root causes to restore services quickly.
• Conduct blameless post mortems to troubleshoot priority incidents.
• Utilize automation to reduce the probability and impact of recurring problems.
• Identify and evaluate the alerting posture and create dashboards and reports to communicate key metrics.
• Implement and manage DevOps capabilities using continuous integration/continuous delivery toolsets and automation.
• Collaborate with developers, operations teams, and project management to share lessons learned regarding performance and reliability issues.
• Participate in continuous improvement initiatives in software quality and infrastructure resilience.
• Build and maintain documentation for all assigned projects as well as performance testing frameworks, tools, and methodologies.
• Automate manual operational work (i.e., “toil”) using pipelines or new software solutions.
• Conduct analytics on past incidents to understand root causes and take proactive steps to prevent future issues.
• Work with stakeholders to define service level objectives (SLOs) for application and system operations.
• Promote reliability engineering practices during all phases of the SDLC by collaborating with development teams.

Required Qualifications

• 5+ years of information technology experience with 3+ years on a DevOps/SRE team or similar.
• Experience with incident and response management.
• Experience with AWS cloud services (such as EC2, EKS, API GW, Lambda, etc.) or similar cloud technologies.
• Experience with back-end technologies including J2EE, JDBC, Tomcat, .NET Core/C#, Spring, and Hibernate.
• Experience building tools to automate production support activities that enhance support team productivity.
• Working knowledge of client-side technologies such as NodeJS, JavaScript, React, and JQuery.
• Experience with troubleshooting, root-cause analysis, application design, and component implementation.
• Working experience with monitoring tools like Splunk and APM tools (Dynatrace, DataDog, New Relic, AppDynamics, etc.).
• Familiarity with production support processes including incident, change, and problem management, as well as call triaging and escalation procedures.
• Exposure to content delivery network technologies such as Akamai, Cloudflare, or Cloudfront.
• Strong background in operating systems, particularly UNIX/Linux.
• Experience collaborating with Dev, DBA, and architecture teams to conduct root cause analysis across applications, processes, and operating systems.
• Advanced analytical and problem-solving skills accompanied by strong oral and written communication abilities.
• Highly adaptable with an eagerness to continuously learn new skills and technologies.

Preferred Qualifications

• Prior experience working as a Cloud DevOps Engineer, Build & Release Engineer, or System Administrator.
• Exposure to Performance Engineering concepts.
• Exposure to chaos testing or chaos engineering.

Benefits & Perks

• Compensation: Competitive compensation.
• Salary: 88,000 USD - 137,000 USD
• Limitless growth and learning opportunities.
• A collaborative and positive culture with a diverse team of professionals.
• A chance to make an impact by directly contributing to the company’s strategy.
• Hybrid Work Environment offering the flexibility of remote work combined with dynamic in-office collaboration.
• 20+ PTO days plus holidays and floating holidays during the first year.
• Extensive medical, dental, and vision plans.
• 401K with corporate match and immediate vesting.
• Health and wellness allowance programs.
• Parental leave and tuition reimbursement.
• Employee Stock Purchase Plan and Employee Assistance Program.
• Gartner Gives Charity Match and much more.