Customer Service and Administrative Coordinator

Position Overview

Scion Staffing has been engaged to conduct a search for a Customer Support & Administrative Coordinator for a mission-driven and rapidly growing organization in the e-commerce and publishing space. This is a full-time, on-site position based in New York, NY. We are seeking a proactive and detail-oriented professional to join a dedicated team supporting online customer service operations and general administrative functions. This dual-role opportunity offers meaningful engagement with both internal stakeholders and external customers, where the right candidate will bring enthusiasm, accuracy, and a collaborative spirit to a fast-paced environment.

Key Responsibilities

• Provide responsive, empathetic support to customers via online platforms (Gorgias or Zendesk) with an email-based approach.
• Investigate and help resolve issues related to product shipments, delays, or missing orders.
• Support refund inquiries and escalate for approval as needed.
• Manage front desk duties, including welcoming guests, handling mail, and notifying internal teams.
• Perform general administrative tasks and office coordination support.
• Collaborate with other departments to ensure smooth day-to-day operations.

Required Qualifications

• Experience in online-based, high-volume customer support.
• Proficiency with Microsoft Office Suite and general administrative tools.
• Strong attention to detail with a reliable, self-starting work ethic.
• Hands-on experience with either Gorgias or Zendesk OR experience with Shopify, BigCommerce, or Magento.
• Excellent written communication and organizational skills.

Benefits & Perks

• Competitive pay rate based on experience
• Comprehensive health and wellness benefits
• Dynamic and inclusive workplace culture
• Paid holidays, vacation, and personal days
• Opportunity to work with a passionate and creative team

Compensation: This full-time opportunity offers a competitive pay rate up to $$23/hr depending on experience, along with a robust benefits package including medical, dental, and vision insurance, voluntary life insurance, and an employee retirement plan in a supportive work environment.