IT Manufacturing & Applications Support Technician, IT Manufacturing Operations

Position Overview

Tesla has an opportunity for a hybrid IT Manufacturing and Factory Software Support Tech at its Gigafactory New York location. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, and love working your way through chaos, then this role is for you. This is a unique opportunity on the front lines of Tesla manufacturing, where you will solve problems every day and interact with different technologies to support Tesla’s mission to accelerate the world’s transition to sustainable energy.

Key Responsibilities

• Primary responsibility is to keep manufacturing lines running
• Install, support, upgrade, replace, and remediate all IT hardware along manufacturing lines
• Quickly respond to requests and incidents from our customers
• Troubleshoot Hardware, Operating System and software issues
• Troubleshoot Network issues from the client up to the switch and IDF
• Interface with the various manufacturing groups to understand issues
• Interpret how to solve long term needs within the framework of IT MFG and FSS standards

Required Qualifications

• Minimum of 5 years’ experience within a desktop support or system admin role
• Experience troubleshooting hardware issues and replacing hardware on Windows and Linux machines
• Experience troubleshooting printings, barcode scanners, IP cameras, and digital signage
• Experience troubleshooting basic client-side network (DHCP, DNS, Static IP) problems
• Experience working with PLC; experience with Ignition is a plus
• Knowledge of SQL queries and Splunk queries is a plus
• Linux support experience is a plus
• Must be available for swing shift, weekends, and on-call support
• Network hardware support experience is a plus
• Strong knowledge of Windows OS and Microsoft enterprise environments

Benefits & Perks

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption, and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans with options at $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions) and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation:

• IT Manufacturing Support Technician II - $23.04 - $34.56/hour
• IT Manufacturing Support Technician III - $26.64 - $39.96/hour
• IT Manufacturing Support Technician IV - $31.32 - $46.98/hour
• + cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is made.