Wireless Installation / Tower Technician

Position Overview

Wind Wireless is seeking motivated and customer-oriented individuals to join our team as a Wireless Installation / Tower Technician. In this role, you will be primarily focused on maintaining, upgrading, and constructing wireless access point locations and other electronic/communication sites including buildings, antenna support structures, equipment enclosures, and commercial and solar power systems. Climbing towers and working at heights are essential parts of this job. You will also play a vital role in delivering high-quality fiber internet installation services by conducting pre-installation site surveys, installing, terminating, and testing equipment, and ensuring adherence to installation guidelines, quality standards, and safety protocols. Effective communication with customers and collaboration with the local team are key to ensuring service excellence.

Key Responsibilities

• Perform internet installations and connections at customer premises within the designated local markets.
• Conduct pre-installation site surveys and assess the requirements for fiber network connectivity.
• Install, terminate, and test related equipment to ensure reliable and high-speed internet service.
• Adhere to installation guidelines, quality standards, and safety protocols during all installation activities.
• Provide customers with detailed explanations of the installation process, equipment functionality, and troubleshooting procedures.
• Ensure accurate and timely documentation of all installation activities, including equipment records and customer information.
• Troubleshoot and resolve any issues or concerns related to the installation, ensuring customer satisfaction.
• Assist customers with the setup and configuration of their devices to connect to the fiber internet service.
• Communicate effectively with customers, addressing their questions, concerns, and inquiries in a professional manner.
• Collaborate with the local team, including other technicians and contractors, to ensure efficient service delivery.
• Maintain an inventory of installation materials, tools, and equipment, reporting any shortages or discrepancies to the supervisor.
• Stay updated with the latest industry trends, technologies, and best practices related to installation procedures.
• Fulfill any other duties assigned by the Regional Field Operations Manager or General Manager for the region.

Required Qualifications

• Prior experience in wireless internet installation, telecommunications, or related field is preferred.
• Strong technical skills and ability to use various tools and equipment for wireless internet installations.
• Excellent customer service and interpersonal skills to interact with customers in a professional and friendly manner.
• Solid understanding of wireless networks, terminations, connectors, and related equipment.
• Familiarity with industry standards and best practices for wireless installations.
• Ability to read and interpret technical drawings, diagrams, and installation instructions.
• Detail-oriented with strong organizational and documentation skills.
• Ability to work independently and efficiently, managing time and priorities effectively.
• Physical fitness and ability to work in various weather conditions and physically demanding environments.
• Valid driver's license and reliable transportation to travel to customer locations within the designated local markets.

Preferred Qualifications

• Experience with fiber/coax installation.
• Knowledge of solar power systems.

Benefits & Perks

• Health insurance
• Work from home