Operations Team Leader, Quality

Position Overview

At Buckland, a company with over 70 years of global experience, we combine trusted technologies with talented professionals to provide unmatched services in Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies, and Warehousing/Distribution. Buckland is seeking an Operations Team Leader, Quality to supervise Quality Control Specialists, coordinate and audit import documentation, and ensure the accuracy of customer entries.

Key Responsibilities

• Prepare customs and internal documents while maintaining the customer’s product database.
• Classify and research tariffs, responding promptly to queries.
• Act as liaison between CBP and operations to maintain service for US accounts, handling client information and missing information requests.
• Report issues and suggest operational improvements directly to the manager.
• Attend ongoing training to stay updated on new customs policies and regulations.
• Participate in on-call responsibilities during evenings and weekends.
• Demonstrate strong written and verbal communication skills through effective documentation.
• Utilize Microsoft Excel, Word, Teams, and Outlook to showcase proficiency in administrative tasks.
• Identify potential challenges and risks, working collaboratively with leadership to resolve them.
• Foster a fast-paced culture by leading through accountability and continuous improvement.
• Effectively prioritize and manage team and personal tasks to meet KPIs and deadlines.
• Provide the highest level of customer service through leadership and mentorship, resolving escalated issues as needed.
• Manage a team of 5 to 10 employees, including task assignments, performance evaluations, and training support.
• Monitor work volumes, conduct team meetings, and oversee attendance and work schedules.

Required Qualifications

• High school diploma or equivalent.
• Certified Customs Specialist (CCS) Designation (must maintain yearly status).
• Minimum 3 years of experience in customs brokerage or logistics.
• Minimum 3 years of experience in quality control.
• Intermediate MS Office knowledge.
• Strong verbal and written communication skills.
• Must be legally eligible to work at all times.
• Valid passport with the ability and desire to occasionally travel to offices in CND/USA/MX.

Benefits & Perks

• Competitive salary, benefits package, and matching retirement plan.
• A friendly, collaborative work environment.
• Opportunities for professional development & ongoing learning.
• A chance to be part of a growing organization.