Senior Games Technician

Position Overview

As a Senior Games Technician at Dave & Buster's, you'll be instrumental in delivering an exceptional entertainment experience to our guests by ensuring the optimal functionality of our extensive arcade and amusement offerings. Your expertise will keep our vast array of games in top working order, from classic favorites to the latest virtual reality attractions. You'll be responsible for performing diagnostics, routine maintenance, and repairs, ensuring that every game provides seamless fun for our visitors. We're seeking a proactive and skilled individual with a passion for gaming technology, ready to contribute to a dynamic and high-energy atmosphere.

Dave & Buster's is the ultimate destination where food, drinks, and entertainment converge. We are a leading American entertainment brand, celebrated for our unique blend of a full-service restaurant, a sprawling arcade, and a vibrant sports bar. Our mission is to craft unforgettable moments for every guest, whether they're enjoying a delicious meal, unwinding with friends, or diving into our cutting-edge games.

Key Responsibilities

• Ensure an unparalleled guest entertainment experience through the optimal operation of all arcade games and attractions.
• Promptly identify, troubleshoot, and resolve technical malfunctions in arcade games, redemption machines, and other entertainment equipment.
• Perform routine preventative maintenance on all gaming systems to minimize downtime and extend equipment lifespan.
• Maintain a thorough understanding of all game operation procedures, including coin mechanisms, ticket dispensers, and software.
• Calibrate and adjust game settings for optimal performance and guest satisfaction.
• Manage and organize the inventory of spare parts and tools, reordering as necessary.
• Document all maintenance and repair activities accurately.
• Collaborate with other team members to ensure smooth operational flow and guest satisfaction.
• Adhere to company safety protocols and procedures while working with equipment.
• Assist with the installation and setup of new games and attractions.
• Keep immediate supervisor fully informed of all significant technical issues or unusual situations.
• Maintain a clean and organized work area within the games department.
• Dressed in proper dress code requirements, looking neat, clean and professional at all times.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Work days, nights, and/or weekends as required.
• Work in a noisy, fast-paced environment with distracting conditions.
• Lift and carry up to 50 pounds.
• Move about facility and stand for long periods of time.
• Walk or stand 100% of shift.
• Reach, bend, stoop, and climb frequently.

Required Qualifications

• Proficient in diagnosing and resolving technical issues across a diverse range of arcade games and entertainment equipment.
• Demonstrated ability to perform preventative maintenance and repairs on electronic and mechanical components.
• Familiarity with inventory management for parts and supplies, ensuring efficient repair operations.
• Excellent communication skills to interact effectively with team members and guests regarding game status and issues.
• Ability to interpret technical manuals and schematics.
• Must be at least 18 years of age.

Benefits & Perks

• Benefits: Dave & Buster's provides an attractive benefits package for many roles, including medical, dental, vision, 401K, FREE GAMES, and more!