Lead UX Designer

Position Overview

At Exact Sciences, we're helping change how the world prevents, detects, and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others.

Exact Sciences' Customer Experience (CX) team drives innovative, immersive, and memorable customer-centric journeys across multiple channels. As the Lead, UX Designer, you will help shape the UX strategy and vision for multiple journeys within a given Experience. You will collaborate with Designers, Copywriters, Product and Development partners, and other key stakeholders to deliver exceptional digital, marketing, and product designs that balance high-level vision with attention to detail.

Key Responsibilities

• Lead and facilitate active collaboration with strategists, researchers, product leaders, Design Ops, legal, regulatory, medical, labs, and Experience Design team members to produce deliverables (e.g., wireframes, visual systems, interaction models, design specs) for multiple journeys.
• Advocate for the incorporation of user research into the UX vision, providing strategic rigor from conception to launch and optimization.
• Serve as a subject-matter expert in design, guiding partners and peers to leverage design for driving utility and inspiration.
• Remove impediments and ensure delivery of the overall experience vision and OKRs by building strong, cross-departmental relationships.
• Research and implement enterprise-wide UX best practices, standards, and design thinking processes.
• Create systems and strategies that empower designers through design thinking, storytelling, and conceptual prototypes.
• Provide leadership, mentorship, and support for junior staff, ensuring cohesive experiences across projects and platforms.
• Maintain morale and support employee engagement initiatives.
• Effectively manage and delegate tasks, assess performance, and provide feedback and training opportunities.
• Support the writing, editing, and testing of content to enhance usability across Exact Sciences experiences.
• Foster an inclusive environment and model respectful behaviors regardless of background.
• Prioritize challenges and opportunities using data, research, and industry trends to inform the product roadmap.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Manage legal reviews, feedback cycles, and ensure compliance with the company's Quality Management System policies.
• Embrace an inclusive mindset and support travel requirements (10–20% travel, including overnight/weekend).

Required Qualifications

• Bachelor's degree in Design, Marketing, Business, Life Sciences or a related field; or equivalent practical experience (4+ years).
• 8+ years of experience as a UX Designer, with a minimum of 5 years in a senior role.
• Extensive experience with modern UX design techniques, tools (Adobe Creative Suite, Figma, Miro, Jira) and methodologies.
• Experience with content management systems (Sitecore a plus) and user testing tools.
• Proven ability to simplify and communicate complex ideas to diverse audiences.
• Expertise in managing the design process from strategy through final delivery.
• Strong collaboration skills with the ability to influence product, engineering, design, and operational teams.
• Advanced understanding of accessible, inclusive, and equitable design principles.
• Familiarity with Agile, Scrum, and Kanban methodologies.
• Excellent organizational and time management skills with a proactive work approach.
• Strong working knowledge of HTML, CSS, JavaScript, and associated design tools.
• Deep understanding of current web and mobile technology landscapes and human centered design.
• Experience with best-in-class design systems and the ability to evolve or build them from scratch.
• Excellent analytical, problem-solving, and communication skills.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Experience in healthcare, wellness, or digital health.
• Experience with service design and operations.
• Experience with both B2C and B2B products or services.
• Experience within large organizations.
• Familiarity with Sitecore, React, and Angular frameworks.
• Experience with motion design, animation, or video editing software (e.g., Adobe After Effects).

Benefits & Perks

• Compensation: $121,000.00 - $206,000.00 base salary, bonus eligible, with company stock opportunities.
• Paid Time Off: Vacation, holidays, volunteering, and personal time.
• Parental & Caregiver Leave: Paid leave for parents and caregivers.
• Retirement Savings Plan: Opportunities to save for your future.
• Health Benefits: Medical, prescription drug, dental, and vision coverage.
• Wellness support initiatives and an inclusive culture that values diversity.