Entry Level Remote Customer Service Representative (Prince Edward Island)

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking full-time customer service representatives to support our inbound customer service, help desk, and back-office processing functions for both commercial and public sector support. In this role, you will handle inbound calls, troubleshoot basic technical issues, and build strong relationships with customers while representing some of the most recognizable brands in the world. To be considered, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes with customers
• Appropriately escalate customer dissatisfaction to the managerial team
• Ensure first call resolution through effective problem solving and call handling

Required Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of the Windows operating system
• Highly reliable with regular attendance and punctuality
• Ability to evaluate, troubleshoot, and follow-up on customer issues
• Aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented, empathetic, responsive, patient, and conscientious
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation with excellent interpersonal skills
• Ability to thrive in a fast-paced environment with frequent change and ambiguity

Benefits & Perks

Competitive Compensation coupled with Comprehensive Benefits that reward your hard work and dedication.

• Work-From-Home opportunity
• Paid Training
• Paid Time Off and earned holidays
• Medical, Dental, and Vision coverage
• Life Insurance and Retirement plans
• Flexible Schedules
• Company Laptop provided
• Daily Contests and Prizes
• Casual Dress Code
• Regular Raises
• Supplemental Insurance for accident and critical illness
• Opportunities for Career Growth and internal promotions
• A fun and engaging work environment that fosters collaboration