Universal Home Tech-In Training(Job Number: 1513583)

Position Overview

As part of Cox – the nation’s third largest cable and broadband company – the Universal Home Technician plays a pivotal role in connecting people to what they love. You will serve as a front‐line representative, working on the installation, troubleshooting, and maintenance of video, telephony, and high‐speed Internet services at customer locations. This role is integral to ensuring a great customer experience and upholding the trusted Cox brand.

Key Responsibilities

• Drive the company vehicle between the office, warehouse, and work sites safely.
• Work on customer premises and within homes to install, disconnect, reconnect, or upgrade Cox broadband products and services.
• Prepare for daily assignments by requisitioning equipment and stocking the company truck.
• Follow company safety practices and maintain tools, equipment, and vehicles per guidelines.
• Monitor the Workforce Administration System (WFA) for schedule updates and service information.
• Communicate with dispatch, supervisors, and team members for assistance and scheduling.
• Educate customers on installed products, explain billing procedures, and promote additional Cox services.
• Complete work orders, documentation, and close out batches in accordance with company standards.
• Perform installation and troubleshooting tasks including using hand tools, power tools, and test equipment.

Required Qualifications

• Must be at least 18 years of age.
• Valid state driver’s license with a good driving record.
• At least one year of experience in structured wiring, field service installation/repair (voice, data, or video), or a related area.
• Minimum one year of direct customer service experience.
• Proficient in PC and Windows software.
• Stable work history and the ability to work required shifts and overtime when necessary.
• Spanish proficiency is desirable in some locations.

Preferred Qualifications

• High school diploma or GED equivalent is preferred; additional post-high school education is a plus.
• Over 5 years of experience in service installation and repair within multi-service provider or telecommunications environments.

Benefits & Perks

• Competitive salaries
• Excellent benefits package (healthcare, pension, and 401k)
• Best-in-class working environment
• Opportunities for personal development and career growth
• Inclusive and diverse work culture