Inbound Call Agent - Entry-Level Customer Service

Position Overview

Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. As a Customer Service Agent, you will handle inbound customer interactions using our secure, cloud-based systems. This phone-based role offers schedule flexibility and the opportunity to work from your designated workspace. A multi-step onboarding and client certification process is required before you begin providing service.

Key Responsibilities

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and accurately resolve customer needs
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner while maintaining performance targets

Required Qualifications

• High school diploma or GED required
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Ability to follow detailed instructions and meet performance standards

Preferred Qualifications

• Prior customer service or call center experience
• Spanish language skills

Benefits & Perks

• Remote position – no commute
• Paid training (after client certification)
• Flexible schedule options
• Paid time off
• Career advancement opportunities
• Telehealth benefits available