Inbound Call Agent - Entry-Level Customer Service

Position Overview

Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. As aCustomer Service Agent, you will handle inbound customer interactions using our secure, cloud-based systems. This phone-based role offers schedule flexibility and the opportunity to work from your designated workspace. A multi-step onboarding and client certification process is required before you begin providing service.

Key Responsibilities

• Answer inbound calls and assist customers with questions, concerns, or product/service issues
• Use provided tools to document and accurately resolve customer needs
• Follow established protocols for communication and case handling
• Participate in required certification courses to qualify for client assignments
• Deliver service in a professional and brand-aligned manner while maintaining performance targets

Required Qualifications

• High school diploma or GED required
• Must be at least 18 years of age
• Authorized to work in the United States
• U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
• Strong communication and active listening skills
• Basic computer knowledge and typing ability
• Ability to follow detailed instructions and meet performance standards

Preferred Qualifications

• Prior customer service or call center experience
• Spanish language skills

Benefits & Perks

• Remote position– no commute
• Paid training(after client certification)
• Flexible scheduleoptions
• Paid time off
• Career advancementopportunities
• Telehealth benefitsavailable