Field Installation Technician - Northeast

Position Overview

The Field Installation Technician is responsible for performing field service—including installation, troubleshooting, and repair—on Planar hardware and software products. The role involves working collaboratively with engineers to acquire technical skills and feedback necessary to resolve product issues at customer locations.

Key Responsibilities

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
• Maintain and service installed products at customer locations
• Provide installation, setup, and teardown of products for demos and trade shows
• Report and escalate product issues and resolutions to appropriate personnel
• Collaborate with Technical Support and Engineering teams to resolve issues when standard troubleshooting does not suffice
• Provide training and certification to integrators on site when appropriate
• Document completed projects with accurate notes
• Offer backup support to the Tech Support/Helpdesk addressing customer technical requests via phone and email
• Communicate end-user feedback and proactively propose solutions or actions
• Uphold acceptable standards of office conduct and demonstrate timely, regular attendance
• Adapt and learn on the job in a fast-paced environment while handling stress effectively

Required Qualifications

• Excellent interpersonal, telephone, customer service, time management, and decision-making skills
• Outstanding written and oral communication skills with the ability to document completed installations professionally
• Understanding of order and escalation processes, with the ability to provide effective feedback to the Project Manager
• Ability to maintain a professional appearance and demeanor in diverse work environments
• Proven capability to work unsupervised while remaining efficient and productive
• Comfortable using standard hand tools
• Basic understanding of electronics and connectivity concepts
• General knowledge of HVAC and power requirements
• Familiarity with various A/V cables, including HDMI and CAT 6
• Understanding of wiring schematics, measurements, and system drawings
• Must be able to read Visio and/or CAD drawings
• Comfortable working on a ladder for extended periods
• Proficient in Microsoft Office Suite
• Strong analytical skills with the ability to interact, analyze, and solve problems effectively
• Ability to actively participate in team development
• Physical capability to use computer hardware/software
• Associates degree or equivalent in a technical field
• 2 to 4+ years of professional work experience in a technical role, preferably within an A/V company
• Willingness to work in environments that require heavy lifting, extensive travel, overtime, and scheduling flexibility
• Valid driver's license and use of a personal vehicle with proper insurance

Preferred Qualifications

• Ability to create Visio or CAD line drawings is desired
• 3rd party control knowledge (Creston, AMX, etc.) is desired
• System integration experience is desired
• Government Clearance is desired

Benefits & Perks

• 75% employer-paid medical for employee (family coverage also included)
• 100% employer-paid dental and vision for employee and dependents
• 100% employer-paid long-term, short-term disability, and life insurance
• 401k Match: If you contribute 5%, the company matches 4% (100% vested immediately)
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)