Enrollment Agent I

Position Overview

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. As a distributed company, we leverage the latest technologies to deliver world-class products across finance, telecom, identity, security, retail, sports entertainment, government, and IoT. With a diverse team of 14,000 individuals from over 20 nationalities, our solutions make a real impact on the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount – join the team that is ensuring one person - one identity.

Key Responsibilities

• Provide superior customer service to internal and external customers.
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment including computer hardware and software.
• Verify customer identity and scan required documents into the database system.
• Complete required biometric and data capture processes and paperwork on each customer.
• Track processing time for each applicant ensuring proper order of service.
• Capture quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards.
• Identify opportunities to provide additional products and services to customers.
• Upsell retail products and services where applicable to add value for customers.
• Adhere to company policies regarding security, confidentiality, and Enrollment Center standards including signage, branding, and attire.
• Perform Enrollment Center sustainment activities and administrative duties including timekeeping, inventory management, and equipment troubleshooting.
• Represent the company professionally and support customer service registration and reservation activities.
• Complete time-sensitive trainings and briefings as assigned.

Required Qualifications

• US citizenship is required.
• High school diploma or equivalent degree.
• Minimum one (1) year of applicable experience.
• Proficiency in Microsoft Office Suite.
• Experience processing credentials is a plus.
• Previous sales experience preferred.
• Evening and weekend work may be required.
• Applicant must be at least 18 years old.
• Must successfully pass background screening including criminal history, education, credit, and drug screening, and obtain any required program-specific credentials.

Benefits & Perks

• Compensation: US base hourly range of $17.75 - $24.13/hr, determined by role, experience, relevant education, and training.
• Benefits: Comprehensive benefits package included with the position.
• Competitive total rewards package.
• Opportunities for team member growth and success.