Program Management Director
Job Description
Logistics at full potential.
At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
As the Director of Program Management, you will be responsible for the overall customer satisfaction, growth and profit levels for assigned clients. The Director of Program Management will oversee various operational areas, including profit and loss performance, supply chain strategy development, strategic account management and growth, and new solutions design and pricing. You'll leverage your experience to drive positive financial results, customer loyalty and employee engagement while ensuring successful outcomes for GXO and its clients.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive program.
What you'll do on a typical day:
- Lead the development of effective growth strategies for the supply chain and drive new account growth through effective solution development
- Build and strengthen strategic relationships with client senior leadership teams
- Ensure annual profit, efficiency and quality goals are achieved for assigned client engagements
- Develop short-range and long-range business plans and objectives for the organization
- Ensure VOC/VOM KPIs are meaningful, aligned with business objectives and achieved consistently
- Direct capital expenditure planning and asset deployment activities while sustaining a Lean culture
- Manage account-driven initiatives and strategic business objectives
- Ensure customer contractual obligations are met and exceeded where possible
- Oversee Network Builds and strategic implementation initiatives
- Support ML & NPI Builds to drive operational success
- Lead Concierge Services program management activities
- Manage Pharmacy Setups (HwOps) and related project execution
- Drive Dock Mastery initiatives and operational excellence programs
- Oversee Inbound and Outbound Operations processes and performance
- Ensure effective Inventory Control strategies and execution
Travel Requirements:
- Ability to travel up to 75% of the
- Must possess a REAL ID-compliant driver's license or passport to comply with federal travel regulations.
- Familiarity and ability to comply with TSA security procedures.
- Ability to travel domestically via road, rail and air as required for the role and pursuant to Company travel and expense requirements.
What you need to succeed at GXO:
At a minimum, you'll need:
- Bachelor's degree or equivalent related work or military experience
- 7 years of program and/or project management experience
- Experience in the logistics or supply chain industry
- Strong knowledge of supply chain operations and supply chain systems
It'd be great if you also have:
- Solid financial acumen and business management experience
- Warehouse Management Systems (WMS) experience
- Demonstrated leadership and interpersonal skills with the ability to coach, influence and develop teams
- Excellent verbal and written communication skills with experience presenting information to various audiences
- Strong project management skills and experience managing complex initiatives
We engineer faster, smarter, leaner supply chains.
GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.
We are proud to be an Equal Opportunity employer including Disabled/Veterans.
GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Skills:
Airport Security, Alliance/Partner Management, Business Plan, Capital Expenditure (CAPEX), Centers for Disease Control and Prevention (CDC), Coaching, Communication Skills, Contract Requirements, Customer Relations, Customer Satisfaction, Driver's License, Federal Laws and Regulations, Interpersonal Skills, Inventory Management, Leadership, Logistics, Military, Network Monitoring, OSHA, Operations Processes, Performance Metrics, Pharmacy, Presentation/Verbal Skills, Pricing, Product/Service Launch, Profit & Loss, Project Execution, Project/Program Management, Safety Training, Sales Management, Security Compliance, Strategic Accounts, Strategic Planning, Supply Chain, Supply Chain Operations, Travel Industry, Warehousing, Willing to Travel, Writing Skills