Pro Customer Service/Sales

Position Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey—from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive in-store sales.

Key Responsibilities

• Deliver an exceptional experience for Pro customers through efficient order fulfillment, safe loading, expert product recommendations, and tailored delivery solutions.
• Build and maintain strong professional relationships with Pro customers.
• Drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations while meeting monthly sales goals.
• Assist at the Pro Desk, manage deliveries, and provide specialized product and paint knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

Preferred Qualifications

• Bilingual communication skills preferred at certain locations based on customer needs.