Customer Service Representative (Remote) at Rooted Talent Solutions Stockbridge, GA

Position Overview

Rooted Talent Solutions is seeking motivated and dependable individuals to join our customer service team. As a Customer Service Representative, you will handle inbound calls, emails, and chats from customers, assist with questions, resolve issues, and provide product or service information in a professional and friendly manner while enjoying the flexibility of remote work.

Responsibilities: Key Responsibilities

• Answer and manage customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, or policies.
• Assist with troubleshooting, billing, or account-related questions.
• Record and update customer interactions in the system.
• Maintain a positive and professional attitude with every customer.
• Meet performance expectations, including quality, accuracy, and efficiency.

Qualifications: Required Qualifications

• Previous customer service experience is a plus, but not required.
• Strong communication and problem-solving skills.
• Ability to type and navigate computer systems efficiently.
• Self-motivated and able to work independently.
• High-speed internet connection and reliable computer/headset required.

Benefits & Perks

• Location: Stockbridge, GA
• Schedule: Flexible scheduling options available with the opportunity to choose your own schedule in 30-minute increments.
• Compensation: Pay is biweekly on the 1st and 15th of each month; details discussed during the interview process.
• Benefits: 100% remote work, growth opportunities, and the chance to gain valuable experience with leading companies across various industries.