Care Guide Support Specialist

Position Overview

The Customer Support Specialist is responsible for providing expert technical and customer support to both medical and non-medical customers. This role involves troubleshooting and resolving technical issues and ensuring customers fully benefit from the company’s products and services. The Specialist will coordinate with care center staff to deliver exceptional experiences for patients and members.

Key Responsibilities

• Provide technical and customer support via phone, email, or chat to ensure prompt resolution of inquiries and issues.
• Address medical service inquiries including appointments, insurance verification, benefits determinations, and coordination with care center staff.
• Troubleshoot and diagnose technical issues, escalating complex or unresolved problems when necessary.
• Document all customer interactions and technical issues accurately in the CRM system while maintaining HIPAA compliance.
• Collaborate with internal teams to enhance customer service processes and participate in quality improvement calibrations.

Required Qualifications

• Available to start on May 19, 2025, and complete 6-8 weeks of fully paid training with 100% attendance.
• Strong problem-solving skills with demonstrated technical expertise.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and adhere to HIPAA regulations when handling sensitive medical information.
• Proficiency in using computers, office equipment, and relevant software tools.
• Capability to remain engaged for extended periods (4-8 hours) with a dedicated, interruption-free workspace.
• Physical stamina and manual dexterity to efficiently use office equipment over prolonged periods.

Benefits & Perks

• Compensation: $20/hr. - $25/hr. & bonus eligible.
• Fully paid training during the initial 6-8 week period.
• Opportunity to work with a nationally recognized care delivery platform focused on expanding access to comprehensive primary care.
• Collaborative and supportive work environment with potential for growth.