Customer Success Onboarding Specialist

Housecall Pro8 months ago

Denver, Colorado, United States

Hybrid

Full-time

Junior Level (1-3 years)

Job Description

Own customer relationships during initial onboarding phase for new key accounts
Handle long-term support requests for training and coaching for all key accounts
Effectively communicate client information, trends, and feedback across teams
Develop, prepare, and nurture our Pros for advocacy
Identify opportunities for expansion and recommend areas for improvement
Organize details, timelines, and action to drive efficiency
Improve our Pros opportunities by leveraging qualitative and quantitative analysis
Troubleshoot technical issues and provide solutions

1-3+ years experience in full-time customer success, implementation or sales
Bachelor's degree or equivalent experience in a related field
Proven success in developing relationships with new customers and exceeding success metrics

Bilingual preferred (English/Spanish)
Proven success in working with cross-functional teams
Established credibility with service professionals in HVAC, plumbing, electrical, carpet cleaning, and/or maid specialties

Generous benefits program including medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
A culture built on innovation that values big ideas

training and coaching

relationship management

onboarding

communication

data analysis

cross-functional collaboration

technical troubleshooting

customer success