Healthcare Assistant - Central

Position Overview

Planned Parenthood Arizona (PPAZ) is committed to providing comprehensive family planning and reproductive health care including birth control, contraceptive counseling, sexually transmitted infection testing and treatment, pregnancy-related services, HIV testing, abortion care, and medically accurate sexuality education across the state. The Health Care Assistant plays a vital role in both front and back office operations at Planned Parenthood Health Centers. This position requires flexibility, professionalism, and strict adherence to confidentiality and compliance standards.

Key Responsibilities

• Perform both front office and back office duties across Planned Parenthood Health Centers, with the understanding that assignments may change as needed.
• Greet clients in a professional and friendly manner, instruct on paperwork completion, schedule appointments, and ensure accurate patient records are maintained in electronic medical records.
• Manage incoming/outgoing mail, assist with prescription supply orders, and handle billing and cash management procedures under supervision.
• Prepare exam rooms, maintain inventory and supplies, ensure proper instrument sterilization, and support laboratory testing (e.g., measuring vitals, veni-puncture) while adhering to OSHA and CLIA standards.
• Educate patients on contraceptive methods, pregnancy options (including parenting, adoption, and abortion), and follow established protocols, while documenting all patient interactions.
• Participate in quality improvement, risk management, and **EDI** initiatives by promoting a culture of diversity, equity, and inclusion, and maintain strict compliance with HIPAA privacy and confidentiality standards.

Required Qualifications

• Outstanding moral character with a demonstrated commitment to neutrality, confidentiality, and professionalism.
• Proven ability to build trust and relationships with diverse patient populations.
• Exceptional organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with a focus on tact and diplomacy.
• Adept at problem-solving using good judgment and analytical skills with the ability to interpret data and recommend solutions.
• Proficiency in HRIS, Microsoft Outlook, Word, Excel, and PowerPoint.
• Willingness to travel to various health centers and work flexible hours as required by operational needs.