Customer and Data Support - Complaint Management (Remote)

Position Overview

Position: Customer and Data Support
Location: Birmingham, AL
Duration: 12 Months
Total Hours/Week: 40 Hours
Shift: 1st Shift (Mon–Fri, 8AM–5PM or as agreed upon)
Client: Medical Device Company
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)

Key Responsibilities

• Manage clinical-related customer experiences for products and services and prioritize business opportunities along with product/service solutions.
• Support Integrated Solutions Data and Clinical Support by managing user access and customer support across the platform.
• Develop processes and procedures for user management, including support for single sign-on, deployed, and hosted solutions.
• Assist with additional customer support processes as needed.

Required Qualifications

• College/university graduate or equivalent experience.
• Basic knowledge of relevant theories, practices, and procedures with the ability to work under guidance.
• Advanced Microsoft Excel skills.

Preferred Qualifications

• Advanced SQL skills.
• Experience with Software as a Service (SaaS) solutions.